Customer satisfaction improves

Customers say Interfloor is getting better at the things that are most important to them.

Our third annual customer survey, based on telephone responses from several hundred customers nationwide, showed marked improvements in their four top rated needs – delivery reliability, stock availability, product quality and competitive pricing.

The survey, first carried out in 2006, among all sizes and types of customers, asked what were their most important service issues and how they rated Interfloor’s performance.

Now, in 2008 the results show an overall improvement in satisfaction of approximately 8% compared to 2007.

“We have consistently improved – and are striving to improve even further – the things that matter most to our customers,” said Interfloor sales director Gary Cowley. “We are totally committed to continually improving our service and finding new ways to add value for all of our customers.”