Introduction to Corporate Social Responsibility (CSR)
CSR refers to the way in which businesses regulate themselves in order to ensure that all of their activities positively affect society as a whole. CSR policies aim to guarantee that companies work ethically, considering human rights as well as the social, economic and environmental impacts of what they do as a business. Businesses should meet, and aim to exceed, any relevant legislation, and if legislation does not exist in a particular area, the company should ensure they carry out best practices anyway.
At Interfloor we are committed to ensuring that any business undertakings are conducted as ethically as possible by following the below policy.
Who we are and what we do?
Interfloor, part of the Victoria plc group of companies, was created by the merger of Tredaire and Duralay in 2002 but our heritage dates back to the 1940s when Duralay began manufacturing the first carpet underlays in the UK.
We are Europe’s largest manufacturer of carpet underlay and flooring accessories operating from two manufacturing sites in the UK, and we supply our products to flooring retailers, distributors and flooring contractors in the UK and around the world. All of our Tredaire and Duralay underlays are made in the UK at our production facility in Lancashire England, and our Gripperrods carpet gripper and jointing tapes are produced in Dumfries Scotland along with some final finishing of bought-in accessories.
Our mission at Interfloor is to be the supplier of choice for our customers by offering better products, better brands, better range, and better service than our competitors.
Interfloor is focused on maximising our return on assets employed to deliver sustainable earnings growth for our stakeholders. We value our people and are committed to operating ethically and with full regard for our environmental and social responsibilities.
Looking after Employees
In order to remain competitive, at Interfloor we believe we must recruit and retain talented, motivated, loyal and productive staff.
Ethical Trading Initiative (ETI) Base Code
As part of the foundation to this belief we fully commit to compliance with the Ethical Trading Initiative’s Base Code as a minimum standard. The ETI’s Base Code is founded on the conventions of the International Labour Organisation (ILO) and is an internationally recognised code of labour practice. As such we ensure:
Communication & Participation
Equal Opportunities and The Gender Pay Gap
Looking after Customers
Interfloor is dedicated to offering customers a large choice of branded, unbranded and customer own-brand competitively priced underlay products and accessories, leveraging our extensive access to the global flooring market, and by offering customers high levels of quality and service underpinned by instilling a customer centric culture within our business.
We want customers to be delighted with the products and service they receive from Interfloor which is why we support customers with a vast range of point of sale merchandise for our underlays and accessories, product information and training and a sampling service where we send out thousands of samples each month. In addition, we provide a full range of technical specifications for our underlays plus fitting guides for different flooring types.
We aim to offer peace of mind for our customers and welcome any feedback of all kinds. Customer satisfaction is our goal and we measure ourselves and our performance annually through customer surveys, selecting customers at random each time across all sales channels. All negative customer feedback is investigated and where appropriate steps taken to avoid repetition. Any positive feedback is passed on to relevant departments and or individuals to further encourage good customer service.
We don’t quote a number of years as a guarantee, we go one step further and we guarantee that where fitted correctly, our underlays will last for the full serviceable lifetime of the new carpet installed at the same time.
At Interfloor we aim to create a sustainable and ethical supply chain based on trust and shared values with our suppliers. Our Procurement function is dedicated to the evaluation, management and continuous improvement of our suppliers and have a focus on the 3 key methodologies:
Selecting the right suppliers:
Management and measurement of suppliers:
Continuous Improvement of suppliers:
The Procurement team is encouraged to maintain a membership with the Chartered Institute of Procurement and Supply, this membership includes an annual Ethical certificate that must be completed. Internal and external training is available to ensure we have an up to date knowledge of CSR and policies such as Modern Slavery and Anti-bribery.
Protecting the Environment
As a business we have a clear focus on our responsibility to protect our environment and through a clearly defined Environmental Management System we are focused on:
As a business, we are very focused on the impact we have on our neighbouring communities; not just from an environmental basis on which we have a strong focus; not just supporting the local economy by employing locally and using local contractors and suppliers where possible; but also in terms of what we can contribute to the general betterment of our local communities.
At Interfloor we truly support youth welfare, opportunity and development as the key focus of our community engagement commitment, which we will achieve by the following as an example:
Our targets and measurement of each aspect are as follows:
|ETI Base code||Annual audit||Compliance as minimum|
|Retention||Turn-over||< 5% employee driven|
|Communication & participation||Annual employee survey||Min 50% response, with overall positive, action plan to respond on negatives|
|Modern slavery||Annual audit & report||Zero tolerance|
|Gender pay gap||Annual audit & report||Eradicate any gender pay gap (excluding anti-social working payments) by 2025|
|Equal opportunities/diversity||Annual employee survey||Min 50% response, with overall positive, action plan to respond on negatives|
|Anti-Bribery & Corruption||Annual audit & report||Zero tolerance|
|Customer complaints||Complaints received||<1% of transactions|
|Customer satisfaction||Annual customer survey||Min 50% response, with overall positive, action plan to respond on negatives|
|Supplier code of conduct||Annual audit||All suppliers signed up|
|ETI base code||SMETA audit||Compliance as minimum|
|Sustainable sourcing||Product specification and supplier compliance||90% of raw materials purchased from sustainable sources by 2025|
|Airborne emissions||Annual emission testing||<50% of statutory maximum in 2020 with target reducing by 1% annually|
|Wastewater & trade effluent||Waste records||95% of wastewater and trade effluent recycled by 2025|
|Soil & groundwater contamination||Periodic environmental audit, EA incident reporting||No contamination events|
|Hazardous substances||Annual audit||Remove H340 to H373 hazard statement materials by 2025|
|Waste to landfill||Waste records||Landfill less than 1% of total manufactured product weight by 2025|
|Packaging||Supplier records||Min 90% packaging from sustainable sources by 2025|
|Energy||ESOS audit||Reduce CO2 consumption by 5% each audit|
|Continue to support and promote links with local education providers||Annual audit of providers||Maintain positive impact and contribution on local education & business partnership|
|Continue to support community initiatives in support of policy||Annual feedback from Local Authority’s Communities Team||Maintain positive impact and contribution on local community|